Consumers Use Loyalty Programs to Save Money
With consumers looking for a variety of ways to save money in this economic climate, many are signing up for or regularly using reward programs such as those at gas stations, revealed the “2009 Consumer Loyalty Study” from Greenwood Village, Colo.-based First Data.
In fact, 35 percent of consumers who are members of gas rewards programs indicated their choice of retailer was “very” influenced by that membership.
Other retail findings of the study include:
-- Consumers prefer coupons for discounts on total purchase: In general, the rewards consumers receive from retailers don’t always match their preferences. While “coupons for discounts on total purchase” is the most preferred reward, less than two-thirds (61 percent) of members indicated they receive that reward as a member of a retail rewards program
--Reported frustrations with loyalty programs decrease: More members say they haven’t experienced any problems or frustrations related to rewards programs (20 percent in 2009 compared with 14 percent in 2008).
- Nielsen Business Media
In fact, 35 percent of consumers who are members of gas rewards programs indicated their choice of retailer was “very” influenced by that membership.
Other retail findings of the study include:
-- Consumers prefer coupons for discounts on total purchase: In general, the rewards consumers receive from retailers don’t always match their preferences. While “coupons for discounts on total purchase” is the most preferred reward, less than two-thirds (61 percent) of members indicated they receive that reward as a member of a retail rewards program
--Reported frustrations with loyalty programs decrease: More members say they haven’t experienced any problems or frustrations related to rewards programs (20 percent in 2009 compared with 14 percent in 2008).
- Nielsen Business Media