Roche Bros. Taps Kronos Cloud for Workforce Management
Since implementing the Kronos Workforce Central suite from Kronos Inc., Roche Bros. Supermarkets has achieved “strong results” in key areas that drive business success, including the employee and customer experiences, according to the Wellesley, Mass.-based grocer.
Roche Bros. has deployed Workforce Central in the Kronos Cloud across its entire footprint of supermarkets with 4,600 associates, consisting of salaried, hourly, full-, and part-time workers. Kronos is helping to empower and engage employees by offering such advanced features and functionality as time and attendance, scheduling, forecasting, and employee self-service applications.
Workforce Central is designed for companies with complex, enterprise-wide workforce management needs, such as grocers overseeing a diverse group of employees in various departments, to deliver optimal customer experiences. By leveraging the suite’s forecasting solution integrated with time and attendance and scheduling applications, Roche Bros. is creating accurate daily – and even hourly – schedules to fulfill customer needs and increase sales, factoring in department- or counter-specific traffic patterns.
The forecasting application additionally gives managers at particular locations access to actionable insights, matching labor volume to anticipated demand. This helps avoid under- or over-staffing situations that can be frustrating to associates and customers, as well as proving costly for stores. Further, the employee self-service features allow associates to have more control over their schedules, while freeing managers to focus more on customer-facing and employee-mentoring activities.
Roche Bros. has also teamed with Kronos professional services to achieve superior time to value by bringing immediate benefits to its associates with a proven implementation methodology, Kronos Paragon. This approach combines innovation, deep domain knowledge, best-practice expertise, and 40-plus years of Kronos experience working with customers to create an optimal solution for each industry’s specific profile, including grocery.
“Kronos has been instrumental in our efforts to increase employee engagement and labor productivity by not only simplifying the scheduling process, but also by empowering our associates with a workforce management solution that appeals to today’s talent,” said Michael Moriello, Roche Bros.' payroll and process analyst. “We anticipate this solution will continue to build on our reputation as a customer-focused employer.”
“Roche Bros. maintains a uniquely loyal group of customers who are drawn to the grocer’s friendly service and quality foods,” noted Martin Linusson, VP, retail and hospitality services at Chelmsford, Mass.-based Kronos. “We are pleased that the progressive grocery chain – which has always put its employees first – has chosen Kronos to deploy advanced workforce scheduling and forecasting solutions to drive operational efficiency, employee engagement, and continued customer satisfaction.”
Family-owned Roche Bros. operates 20 Roche Bros., Sudbury Farms and Brothers Marketplace grocery stores.