Publix Still Tops Satisfaction Index; Wal-Mart and Winn-Dixie Decline
ANN ARBOR, Mich. -- Customer satisfaction with the goods and services that Americans buy declined in the fourth quarter of 2007, according to a report released today by the University of Michigan's American Customer Satisfaction Index (ACSI). However, the supermarket sector, led by Publix Super Markets, turned in an improved rating.