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Publix Tops University's Customer Satisfaction Index; Wal-Mart Wins Only on Price
ANN ARBOR, Mich. -- Publix is keeping its shoppers satisfied in terms of quality, service, and price, while Wal-Mart supercenters may have some work to do when it comes to those first two measures, according to the University of Michigan's latest American Customer Satisfaction Index (ACSI), released today.