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Joint IRI/NACDS Study Identifies Concerns Over Healthcare Market Volatility
CHICAGO -- Retailers are vulnerable to lost sales and unhappy customers, because manufacturing planning processes and support levels for Rx-to-OTC (over-the-counter) switches and drug recalls/withdrawals are sub-par, said healthcare executives from the country's leading chains in a new survey from Information Resources Inc., and the National Association of Chain Drug Stores (NACDS).